How to reach us
- Telephone — +91 78000 07500. The same number takes WhatsApp, which is usually faster.
- Email — founder@mt7.io. Best for anything with detail, a screenshot or an invoice attached.
We answer within one business day, Monday to Friday, 10:00 to 19:00 IST. A message sent over a weekend or an Indian public holiday is answered on the next working day. We are based in Bengaluru, Karnataka, so that is the clock we keep.
Our registered address
Mt7 Private Limited
Hotel Grand Plaza, Adnan Complex, Nazirpura, Basheerganj, Bahraich, Uttar Pradesh 271801, India
CIN U68200UP2025PTC233604 · GSTIN 09AATCM9258Q1Z2
Telephone +91 78000 07500 · Email founder@mt7.io
That is the registered office as recorded with the Ministry of Corporate Affairs — post reaches us there. Day-to-day work happens in Bengaluru, Karnataka, and either address will find us.
What to tell us
Whatever you already know is enough to start — we will ask if we need more. It reaches an answer faster if you include:
- the email address on your account;
- what you were trying to do, and what happened instead;
- for a billing question, the date and amount of the charge — the transaction ID is helpful but we can find it without one;
- a screenshot, if there was anything to see.
Billing and cancellations
You can cancel a subscription yourself from your billing settings at any time, and it takes effect at the end of the billing period you are in. If you would rather we did it, email us from the address on the account and we will cancel it and confirm in writing.
The full position — including every situation where we return money without an argument — is on the cancellation and refund policy. The terms behind a subscription are in our terms and conditions.
Both of those are the Mt7 baseline. Individual products publish their own policies, and where one does, it governs that product — each is listed with its links at the foot of the refund policy. Support for every Mt7 product comes through this page either way.
Something is broken
Tell us and we will tell you honestly whether it is a bug, a limit, or a provider having a bad day — and roughly when it will be fixed. If a fault at our end made the Service unusable for a meaningful stretch of a period you paid for, we refund that stretch without you having to push for it.
Your data, and complaints about it
Requests to see, correct or delete the personal data we hold go to founder@mt7.io, and our privacy notice sets out what we hold, for how long, and what you can ask for. That address is also the grievance route required of us under India's Digital Personal Data Protection Act.
If we have not fixed it
Say so, in the same thread, and it goes to the founder. At a company the size of Mt7 Private Limited that is the whole escalation path — there is no second line, and pretending otherwise would only cost you a week.
Hiring us, rather than being a customer
Project enquiries are not support and do not queue behind it. Press “Let's talk” anywhere on the site, or write to the same address and say what you want built.